CONFLICT MANAGEMENT Awareness
This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This course provides candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Outline of Programme:
- What is conflict management
- Recognising aggressive behaviour
- Workplace violence and bullying
- Escalation and triggers
- Verbal and non-verbal communication
- Stages of conflict management and personal safety
- Minimising conflict and taking a positive approach
- Responding to aggressive and threatening behaviour
The course is delivered in 2 hours and candidates must demonstrate a willingness to learn along with interaction of group activities.
Our training courses are competitively priced and we guarantee to beat any equivalent training quote.
Special Offer - If three, two hour care sector courses are run on the same day at the same venue the third course is free of charge. This could be three of the same courses or a combination of three different ones.
The training venue should be quiet and undisturbed.
Staff should not be expected to be on duty
Staff attending should remain for the entire length of the session
See more courses available from our Care Training section.