Course Overview:
Become a workplace champion and exceed customer expectations! Enjoy the rewards of habitual repeat business and a well motivated, knowledgeable and mentored workforce. This online customer service training courseprogram will help you recognise what makes excellent customer service; understand how to deal with difficult customers and how to represent your organisation in a positive manner.

Outline of the E-Learning Customer Service Skills Training Programme :-

• Identifying the benefits of excellent customer service
• Understanding the barriers facing the delivery of excellent customer service
• The handling of complaints is an appropriate manner
• Managing customer satisfaction levels and taking corrective action when necessary
• Recognizing and adapting to different customer behaviour styles
• Developing a personal action plan to develop customer service skills

Assessment:
The online Customer Service Skills Training Course is delivered via e-learning at a time and pace chosen by the candidate. Upon completion a certificate will be issued.