Overview
This online course is designed specifically for care workers who are assisting in the management of individuals who demonstrate anger and/or challenging behavior. It is designed to equip the care worker with the basic skills and knowledge to support other care staff and those being cared for in such situations. The course provides an introductory overview of anger and challenging behavior management. The course will appeal to individuals from a variety of backgrounds, including health care workers or anyone who has to deal with situations where anger and/or challenging behaviour are displayed.

Outline of Programme

• Define what is meant by the terms 'anger' and 'challenging behaviour'
• Explain the signs of anger and forms of challenging behaviour
• Explain how anger is triggered
• Explain the causes of challenging behaviour
• Explain how to manage and diffuse anger
• Explain how to manage an episode of challenging behaviour

Assessment:
Online (over the Internet), Multiple choice question.

Cost:
£49+VAT (inclusive: online training, trial assessments, 1 (one) final assessment for each module, certificate, online and phone student support)