Enables employees to protect themselves in the face of confrontational behaviour

Overview
Work-related violence is on the rise and yet employers have a duty of care to provide a safe place of work. This is not easy in environments where the potential for conflict and aggression is high. Zero tolerance initiatives and commitment to prosecution have brought improvements in organisations like the NHS, London Underground and many pubs and clubs that now work together to monitor and bar known troublemakers. Yet high staff turnover and a lack of training mean many people are still vulnerable to physical and psychological damage. The costs to businesses can be very high indeed.

The CIEH has developed this conflict resolution training and personal safety training qualification to help organisations protect their staff as well as their organisational and operational effectiveness.

Outline of programme
The CIEH Level 2 Award in Conflict Resolution and Personal Safety qualification covers the following topics:

• The law
• The work environment
• Resolving confrontational situations
• Personal safety

Conflict Resolution and Personal Safety Training Qualification Information

• Designed for: All employees
• Course duration: 6 hours
• Assessment method: Multiple choice examination

Cost:
Our CIEH level 2 conflict management training courses and personal safety training courses are competitively priced and we guarantee to beat any equivalent training quote. 

Important information
The training venue should be quiet and undisturbed.
Staff should not be expected to be on duty
Staff attending should remain for the entire length of the session