Terms & Conditions
Standard Terms and Conditions for Supply of Services for Tutorcare Ltd
This page (together with the documents referred to on it) tells you the Terms and
Conditions on which we supply any of the Courses (as defined below) and Services
(as defined below) and as listed on our website www.tutorcare.co.uk (“the
Website”) to you. Please read these Terms and Conditions carefully before
ordering any Courses or Services from us. You should understand that by ordering
any of our Courses or Services, you agree to be bound by these Terms and Conditions.
You should print a copy of these Terms and Conditions for future reference.
These Terms and Conditions are incorporated into the Contract between us for the
provision of Courses or Services. Please understand that if you refuse to accept
these Terms and Conditions, you will not be able to order any Courses, including
Course Materials or Services from us.
In this document the following words shall have the following meanings:
“Consumer”means a natural person who is
acting for purposes which are outside his business;
“Contract” means these Terms and Conditions
together with the terms of any applicable Service Specification;
“Courses” means courses supplied by the
Supplier, together with relevant Course Materials (where applicable) as more particularly
described on the Website;
“Course Materials”means the supporting
materials and documentation supplied with the Courses (where applicable);
“Customer” means the organisation or person
who purchases services from the Supplier;
“Intellectual Property Rights” means patents,
rights to Inventions, copyright and related rights, trade marks, trade names and
domain names, rights in get-up, rights in goodwill or to sue for passing off, rights
in designs, rights in computer software, database rights, rights in confidential
information (including know-how and trade secrets) and any other intellectual property
rights, in each case whether registered or unregistered and including all applications
(or rights to apply) for, and renewals or extensions of, such rights and all similar
or equivalent rights or forms of protection which may now or in the future subsist
in any part of the world;
“Services” mean the services to be provided by
the Supplier to the Customer in connection with the Courses, as more particularly
described on the Website;
“Service Specification” means a statement
of work or order confirmation or other similar document describing the Services
to be provided by the Supplier; “Supplier” means Tutorcare Ltd, a company
registered in England and Wales under company number 06293579 of 2 King’s
Court, Harwood Road, Horsham, West Sussex, RH13 5UR.
2. INFORMATION ABOUT US
2.1 The Supplier operates the Website www.tutorcare.co.uk. The Supplier is Tutorcare
Limited, a company registered in England and Wales under company number 06293579
and with registered office at 2 Kings Court, Harwood Road, Horsham, West Sussex
RH13 5UR. The Supplier’s VAT number is 932798679.
3.1 These Terms and Conditions shall apply to all contracts for the supply of Courses
and/or Services by the Supplier to the Customer.
3.2 Before the commencement of the Courses/Services, the Supplier shall submit to
the Customer a Service Specification and/or description of the Courses (as appropriate)
which shall specify the Courses, Course Materials (where applicable) and/or Services
to be performed or supplied and the fees payable. The Customer shall notify the
Supplier immediately if the Customer does not agree with the contents of the Service
Specification or description of the Courses. All Service Specifications or Course
descriptions are subject to these Terms and Conditions.
3.3 Subject to clause 8, the Supplier shall use all reasonable endeavours to complete
the Services or deliver the Courses within estimated time frames, but time shall
not be of the essence in the performance of any Services and/or delivery of the
3.4 The Supplier may, in addition to its own employees, engage sub-contractors to
provide all or part of the Courses/Services being provided to the Customer and such
engagement shall not relieve the Supplier of its obligations under the Contract.
4. YOUR STATUS
4.1 By placing an order with the Supplier by any means (including by email, telephone,
letter, fax or via the Supplier’s Website), the Customer warrants that:
4.1.1 they are legally capable of entering into binding contracts;
4.1.2 they are at least 18 years old.
5. HOW THE CONTRACT IS FORMED
5.1 After placing an order with the Supplier by any means (including by email, telephone,
letter, fax or via the Supplier’s Website), the Customer will receive an e-mail
from the Supplier acknowledging that the Supplier has received the Customer’s
order. Please note that this does not mean that the Customer’s order has been
accepted. The Customer’s order constitutes an offer to the Supplier to provide
the Courses/Services. All orders are subject to acceptance by the Supplier and the
Supplier will confirm such acceptance to the Customer by sending the Customer a
Service Specification specifying the Services to be performed by the Supplier or
the description of the Courses, together with the fees payable for those Courses/Services
together with a set of these Terms and Conditions. The Contract between the Supplier
and the Customer (“the Contract”) will only be formed when the Supplier
sends the Customer the Service Specification or the description of the Courses.
If the Customer does not agree with the contents of the Service Specification or
written description of the Courses, they shall notify the Supplier immediately (and
in any event within two (2) days of the date of the Service Specification or description
of the Courses) by any means (including by email, telephone, letter, fax or via
the Supplier’s Website). The Supplier will correct any errors in the Service
Specification and/or description of the Courses and will email the amended Service
Specification and/or description of the Courses to the Customer to confirm agreement
with its contents.
6. CONSUMER RIGHTS
6.1 If the Customer is contracting as a consumer, they may cancel a Contract at
any time within seven (7) working days, beginning on the day after the day that
the Supplier sends the Customer the Service Specification or description of Courses
or in the case of Course Materials, seven (7) days after the Customer receives them.
In both cases, the Customer will receive a full refund of the price paid for the
Services and or Courses in accordance with the Supplier’s cancellation policy
(set out in clause 11). However, if the performance of the Services or provision
of the Courses is completed within the seven (7) working days after the day that
the Supplier confirms the contents of the Service Specification and description
of the Courses, then the Customer’s right to cancel will end on the day of
completion of the Services and/or Courses.
6.2 To cancel a Contract, the Customer must inform the Supplier in writing. The
Customer must also return any Course Materials to the Supplier as soon as reasonably
practicable and at the Customer’s own cost. The Customer has a legal obligation
to take reasonable care of any Course Materials while in their possession. If the
Customer fails to comply with this obligation, the Supplier may have a right of
action against them for compensation. In addition, any cancellation by the Customer
shall entitle the Supplier to de-activate any log-in or password details provided
by the Supplier to the Customer for accessing Courses.
6.3 Clause 6 does not affect your other statutory rights as a consumer.
7. AVAILABILITY AND DELIVERY
7.1 The Customer’s order will be fulfilled by the Supplier when the Supplier
7.1.1 provides the Services and/or Courses in accordance with the Service Specification
and/or description of the Courses; or
7.1.2 delivers the Course Materials in accordance with clause 8.4, unless there
8. FEES AND PAYMENT
8.1 The fees for the performance of the Services and/or Courses are as set out in
the Service Specification and/or description of the Courses. Subject to clause 6,
once the Customer has confirmed their agreement with the Service Specification and/or
description of the Courses in accordance with clause 5.1, the Customer will be liable
for the whole fee unless the Supplier receives written notification of cancellation
in accordance with clause 6.
8.2 Invoiced amounts shall be due upon receipt of invoice unless otherwise agreed.
The Supplier shall be entitled to charge interest on overdue invoices from the date
when payment becomes due from day to day until the date of payment at a rate of
8.00% per annum above the base rate of the Bank of England. In the event that the
Customer’s procedures require that an invoice be submitted against a purchase
order to payment, the Customer shall be responsible for issuing such purchase order
before the Services are performed by the Supplier and/or Courses provided and/or
Course Materials delivered.
8.3 Subject to clause 6, should the Contract be cancelled prior to the Services
commencing and/or Courses being provided and/or Course Materials being delivered,
a fee of 25% per qualification for a Course and/or fee for the Services will be
payable by the Customer to the Supplier to cover administration and registration
8.4 For distance learning courses, the fee is payable prior to the delivery of the
Course Materials either in full by credit/debit card. If payment is by invoice,
then the Course Materials will not be dispatched (or login details and password
provided if in e-learning format) until all monies requested, have been paid. The
Course Materials and/or access details for e-learning courses will be sent to the
Customer within 10-days of receipt of payment and a completed application form.
9. CUSTOMER’S OBLIGATIONS
9.1 To enable the Supplier to perform its obligations under the Contract, the Customer
9.1.1 co-operate with the Supplier;
9.1.2 provide the Supplier with any information reasonably required by the Supplier;
9.1.3 obtain all necessary permissions and consents which may be required before
the commencement of the Services and/or provision of the Courses; and
9.1.4 comply with such requirements as may be set out in the Service Specification
or description of the Courses, or otherwise agreed between the parties.
9.2 The Customer shall be liable to compensate the Supplier for any expenses incurred
by the Supplier as a result of the Customer’s failure to comply with Clause
9.3 Subject to clause 6 and to clause 16, should the Customer unlawfully terminate
or cancel the Services as set out in the Service Specification and/or description
of Courses, the Customer shall be required to reimburse the Supplier for all third
party costs incurred by the Supplier in anticipation of performance of the Services
and/or Courses under the Contract.
9.4 Subject to clause 6, in respect of cancellations by the Customer on less than
five working days’ written notice, the Customer shall pay to the Supplier
the full cost of the Services as set out in the Service Specification and/or Course
description. The Customer agrees this is a genuine pre-estimate of the Supplier’s
losses in such a case.
9.5 For the avoidance of doubt, the Customer’s failure to comply with any
obligations under Clause 9.1 shall be deemed to be a cancellation of the Services
as set out in the Service Specification and/or Course description and subject to
the payments as set out in this clause.
9.6 In the event that the Customer or any third party, not being a sub-contractor
of the Supplier, shall omit or commit anything which prevents or delays the Supplier
from undertaking or complying with any of its obligations under these Terms and
Conditions, then the Supplier shall notify the Customer as soon as possible and:
9.6.1 the Supplier shall have no liability in respect of any delay to the completion
of any Services;
9.6.2 if applicable, the timetable for the Services will be modified accordingly;
9.6.3 the Supplier shall notify the Customer at the same time if it intends to charge
the Customer additional costs.
9.7 The Customer must provide suitable and sufficient training facilities, large
enough to accommodate all candidates, and the Course being undertaken (please note
that suitable floor space is required for first aid courses); provide adequate comfortable
seating and provision for written work, along with a power point and table for the
trainer; provide suitable parking provision where possible for the trainer allowing
for unloading of equipment. The Supplier reserves the right to cancel training for
the Courses if the training facilities are found to be inadequate.
10. REFUND/RETURN POLICY
10.1 If the Customer is contracting as a Consumer and cancels the Contract with
the Supplier within the seven-day cooling-off period (see clause 6.1 above), the
Supplier will process the refund due to the Customer as soon as possible and, in
any case, within 30 days of the day on which the Customer gave the Supplier notice
of cancellation. In this case, the Supplier will refund the price of the Services
and/or Courses (including Course Materials) in full, and any applicable delivery
charges. However, the Customer will be responsible for the cost of returning Course
Materials to the Supplier.
10.2 The Supplier aims to provide a straightforward service to Customers. If the
Customer considers that the performance of the Supplier’s Services and/or
Courses has been unsatisfactory or if any difficulty has arisen in the Supplier/Customer
business relationship, the Customer should contact the Supplier immediately.
10.3 The Supplier shall review the situation and endeavour to resolve it to the
Customer’s satisfaction. If the Supplier finds that the Services and/or Courses
provided to the Customer have been unsatisfactory, the Supplier shall notify the
Customer and shall refund all monies paid by the Customer to the Supplier within
30 days of that notification.
11. CANCELLATION POLICY
11.1. Subject to clause 6, the following cancellation provisions shall apply:
11.1.1 National Vocational Qualifications/Diplomas- once the Supplier receives confirmation
from the Customer that they wish to proceed with the order as per the Supplier’s
Service Specification and/or Course description, the Customer shall be liable for
the whole fee unless the Customer provides the Supplier with written notification
of cancellation in accordance with clause 6. If the Customer misses/cancels/fails to
complete the required work as scheduled by the assessment centre/IV/Assessor or falls
into arrears on a payment plan, the Supplier reserves the right to cancel the Course
and no refund will be made to the Customer.
11.1.2 Short Courses (on site) - once the Supplier receives confirmation from the
Customer that they wish to proceed with the order as per the Supplier’s Service
Specification and/or Course description, the Customer shall be liable for the whole
fee unless the Customer provides the Supplier with written notification of cancellation.
Courses cancelled, in writing, by the Customer become liable for the following charges:-
- 21 days or more written notice - 25% of total cost of the Course;
- 14 days or more written notice - 50% of total cost of the Course;
- 7 days or more written notice - 75% of total cost of the Course;
- Less than 7 days written notice -100% of total cost of the Course
Should the Customer need to transfer a confirmed booking for a short course (on
site) to another date with 7 days or more written notice there will be no charge.
Less than 7 days written notice the total cost of the course is payable. Subsequent
date changes for the same booking will be chargeable in full irrespective of notice
11.1.3 Short Courses (open courses) - should the Customer need to transfer a confirmed
booking for a short course (open courses) to another Course, the following charges
will apply dependent on notice given:
- 28 days or more written notice - no charge;
- 11-27 days written notice - 25% of total cost of the Course;
- 10 days or less written notice - 50% of total cost of the Course.
The above charges only relate to the first transfer. Subsequent date changes for
the same booking will be chargeable in full irrespective of notice given. The charges
relate to the cost of the Course from which the transfer is made.
If it is necessary to cancel attendance on a Course and it is not possible to transfer
the booking to another date at the time of cancellation, the following charges will
- 28 days or more written notice - 25% of total cost of the Course;
- 11-27 days written notice - 50% of total cost of the Course;
- 10 days or less written notice - 100% of total cost of the Course.
Cancellation or transfer must be made known to the Supplier before the date of the
Course. If the Customer does not attend a Course without giving prior notice to
the Supplier, the full Course fee remains payable.
11.1.4 Distance Learning Courses- once the Supplier receives confirmation from the
Customer that they wish to proceed with the order as per the Supplier’s Service
Specification and/or Course description, the Customer shall be liable for the whole
fee unless the Customer provides the Supplier with written notification of cancellation
in accordance with clause 6. Single unit Courses must be completed within 6 weeks
and multiple-unit Courses must be completed within 6 months. Customer’s need
to return their assignments in accordance with the timescale written on their introductory
letter. Late submissions may result in an additional administration fee and or/cancellation
of the Course.
11.1.5 All Courses – no refund will be made for non attendance on a Course.
In the event of a cancellation of a Course by the Supplier, the Supplier will use
reasonable endeavours to inform all Customers as soon as possible of the cancellation,
where it is practicable to do so. All Course fees paid will be reimbursed in full,
but the Supplier is not obliged to reimburse any other costs which have been incurred
by the Customer.
12. ALTERATIONS TO THE SERVICE SPECIFICATION
12.1 The parties may mutually agree to alter the scope of the Services as set out
on the Service Specification. The alterations agreed between the parties shall be
set out in a new Service Specification.
12.2The Customer may make a request to the Supplier to alter the scope of the Services
as set out in the Service Specification by giving [21 days] written notice to the
Supplier prior to the date that the Services are to be performed by the Supplier..
On receipt of the written request from the Customer, the Supplier shall, within
5 working days or such other period as may be agreed between the parties, advise
the Customer in writing of any changes to the amount of fees payable by the Customer
as a result of the alterations.
12.3The Supplier may propose alterations to the scope of the Services as set out
in the Service Specification by giving [21 days] written notice to the Customer
prior to the date that the Services are to be performed by the Supplier. The Customer
shall, within 5 working days of receipt of such notice, or such other period as
may be agreed between the parties, advise the Supplier in writing as to whether
or not they wish to proceed with the Contract on the basis of the alterations.
12.4Should the Customer wish to proceed with the Contract on the basis of the alterations
as set out in clause 12.2, the Supplier shall generate a new Service Specification
to reflect the alterations as agreed by the Customer and send the new Service Specification
to the Customer and the Supplier shall perform the Services in accordance with the
new Service Specification.
13.1 The Supplier warrants that the Services performed under the Contract shall
be performed using reasonable skill and care.
13.2 Without prejudice to clause 13.1, and except as expressly stated in these Terms
and Conditions, all warranties, whether express or implied by operation of law or
otherwise, are hereby excluded in relation to the Services to be provided by the
14.1 The Customer shall indemnify the Supplier against all claims, costs and expenses
that the Supplier may incur and which arise, directly or indirectly, from the Customer’s
breach of any of it’s obligations under the Contract, including any claims
brought against the Supplier alleging that any Services provided by the Supplier
in accordance with the Service Specification infringes any third party Intellectual
15. LIMITATION OF LIABILITY
15.1 Subject to clause 15.3, if the Supplier fails to comply with these Terms and
Conditions, the Supplier shall only be liable to the Customer for the price of the
Services and/or Courses paid by the Customer and, subject to clause 15.3, any losses
that the Customer suffers as a result of the Supplier’s failure to comply
(whether arising in contract, tort (including negligence), breach of statutory duty
or otherwise) which are a foreseeable consequence of such failure.
15.2 Subject to clause 15.3, the Supplier will not be liable for losses that result
from a failure to comply with these Terms and Conditions that fall into the following
- loss of income, revenue or applicable salaries;
- loss of business;
- loss of profits;
- loss of anticipated savings;
- loss of data;
- waste of management or office time; or
- loss of a customer’s out of pocket expenses.
15.3 Nothing in this Contract excludes or limits our liability for:
15.3.1 death or personal injury caused by our negligence;
15.3.2 fraud or fraudulent misrepresentation;
5.3.3 any breach of the obligations implied by section 12 of the Sale of Goods and
Services Act 1982;
15.3.4 any other matter for which it would be illegal for us to exclude or attempt
to exclude our liability.
16.1 Either party may terminate the Contract forthwith by notice in writing to the
16.1.1 the other party commits a material breach of the Contract and, in the case
of a breach capable of being remedied, fails to remedy it within 30 calendar days
of being given written notice from the other party to do so;
16.1.2 the other party commits a material breach of the Contract which cannot be
remedied under any circumstances;
16.2 Without prejudice to any other rights or remedies to which the parties may
be entitled, either party may terminate the contract without liability to the other
16.2.1 an order is made or a resolution is passed for the winding up of the other
party; an order is made for the appointment of an administrator to manage the affairs,
business and property of the other party, or documents are filed with a court of
competent jurisdiction for the appointment of an administrator of the other party,
or notice of intention to appoint an administrator is given by the other party or
its directors or by a qualifying floating charge holder (as defined in paragraph
14 of Schedule B1 to the Insolvency Act 1986); a receiver is appointed of any of
the other party’s assets or undertaking, or if circumstances arise which entitle
a court of competent jurisdiction or a creditor to appoint a receiver or manager
of the other party, or if any other person takes possession of or sells the other
party’s assets; or the other party makes any arrangement or composition with
its creditors, or makes an application to a court of competent jurisdiction for
the protection of its creditors in any way, or becomes bankrupt; or
16.2.2 the other party ceases, or threatens to cease, to trade; or
16.2.3 the other party takes or suffers any similar or analogous action in any jurisdiction
in consequence of debt.
17. INTELLECTUAL PROPERTY RIGHTS
17.1Any Intellectual Property Rights produced from or arising as a result of the
performance of the Contract/Services (including the Courses and Course Materials)
shall, so far as not already vested, become the absolute property of the Supplier,
and the Customer shall do all that is reasonable to ensure that such rights vest
in the Supplier by the execution of appropriate instruments or the making of agreements
with third parties.
17.2 The Customer shall have no rights in connection with these Services and/or
Courses and/or Course Materials unless set out in these Terms and Conditions.
18. FORCE MAJEURE
18.1Neither party shall be liable for any delay or failure to perform any of its
obligations if the delay or failure results from events or circumstances outside
its reasonable control, including but not limited to, strikes, lock outs, accidents,
war, fire, the act or omission of government, highway authorities or any telecommunications
carrier, operator or administration or other competent authority, or the delay or
failure in manufacture or supply by third parties of equipment or services, and
the party shall be entitled to a reasonable extension of its obligations after notifying
the other party of the nature and extent of such events. If the force majeure event
continues for a period of longer than three (3) months, then either party shall
be entitled to terminate the Contract without liability to the other.
19. NO PARTNERSHIP OR AGENCY
19.1Nothing in the Contract is intended to, or shall be deemed to, establish any
partnership or joint venture between any of the parties, constitute any party the
agent of another party, nor authorise any party to make or enter into any commitments
for or on behalf of any other party.
20.1The Customer shall not be entitled to assign its rights or obligations or delegate
its duties under the Contract without the prior written consent of the Supplier.
20.2The Supplier may transfer, assign, charge, sub-contract or otherwise dispose
of a Contract, or any of our rights or obligations arising under it, at any time
during the term of the Contract.
21.1If any provision of the Contract is held invalid, illegal or unenforceable for
any reason by any court of competent jurisdiction such provision shall be severed
and the remainder of the provisions herein shall continue in full force and effect
as if the Contract had been agreed with the invalid illegal unenforceable provision
22.1The failure by either party to enforce at any time or for any period any one
or more of the Contract herein shall not be a waiver of them or of the right at
any time subsequently to enforce all Terms and Conditions of the Contract.
23.1Any notice to be given by either party to the other may be served by email,
fax, personal service or by post to the address of the other party given in the
Service Specification or such other address as such party may from time to time
have communicated to the other in writing, and if sent by email shall unless the
contrary is proved be deemed to be received on the day it was sent, if sent by fax
shall be deemed to be served on receipt of an error free transmission report, if
given by letter shall be deemed to have been served at the time at which the letter
was delivered personally or if sent by post shall be deemed to have been delivered
in the ordinary course of post.
24. ENTIRE AGREEMENT
24.1These Terms and Conditions and any document expressly referred to in them constitute
the whole agreement between the parties relating to the subject matter and supersedes
any previous discussions, correspondence, negotiations, agreements, previous arrangements,
understanding or proposals, oral or written. Nothing in this Contract shall limit
or exclude liability for fraud or fraudulent misrepresentation.
25.1 The Supplier has the right to revise and amend these Terms and Conditions from
time to time to reflect changes in market conditions affecting the Supplier’s
business, changes in technology, changes in payment methods, changes in relevant
laws and regulatory requirements and changes in our system's capabilities.
25.2 The Customer shall be subject to the policies and Terms and Conditions in force
at the time that they order Services and/or Courses from the Supplier, unless any
change to those policies or these Terms and Conditions is required to be made by
law or governmental authority (in which case it will apply to orders previously
placed by the Customer), or if the Supplier notifies the Customer of the change
to those policies or these Terms and Conditions before the Supplier sends the Customer
the Service Specification/Course description (in which case the Supplier has the
right to assume that the Customer has accepted the change to the Terms and Conditions,
unless the Customer notifies the Supplier to the contrary within seven (7) working
days of receipt by the Customer of the Services Specification/Course description).
26. NO THIRD PARTIES
26.1Nothing in these Terms & Conditions shall confer on any third party the right
to enforce any provision of these Terms & Conditions.
27. GOVERNING LAW AND JURISDICTION
27.1These Terms and Conditions shall be governed by and constructed in accordance
with the law of England and the parties hereby submit to the exclusive jurisdiction
of the English courts.