Westergate House in Fontwell, Sussex achieved a performance rating of 909 out of 1,000 in the Your Care Rating survey – the biggest survey of the care industry in the country.
In this survey, over 20,000 residents from 1,055 care homes around the UK were asked to provide their feedback on a number of areas of their care including staff and care, choice and having a say, home comforts and quality of life.
This type of survey shouldn’t be used as a nationwide ranking of care homes but it’s a great way for potential residents and families of residents to evaluate care homes and assess exactly where they believe they’ll feel safe and comfortable.
After achieving over 90% in the survey, manager of Westergate House, Paul Middleton said:
“We’re pleased with our results as they show a snapshot of what the residents who have responded think about the services we provide at Westergate House care home.”
He went on to say that the Your Care Survey is just one of the ways that the home obtains feedback from the most important people – its residents – saying:
“We always listen and look to how we can improve on any comments that are raised”.