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COMPLAINTS HANDLING AWARENESS 

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Complaints Handling Awareness

Overview

This course is aimed at those working within the customer service sector, and ensures that they are equipped with general ‘people skills’ so that they can effectively manage a variety of complaint situations confidently through planning, body language and communication. Delegates will also learn to control their own stress and annoyance, so that there is no negative attitude towards the customer which could affect the reputation of the business.

Outline of Programme

  • Introduction and explanation.
  • ‘People skills’.
  • Identify differences between good and bad complaint handling.
  • How to deal with complaints in ways that protect your reputation.
  • Prevent a problem from escalating.
  • Insight into a person’s behaviour and reactions to a situation.
  • Methods of managing stress, frustration and anger.
  • Effects of body language.
  • Team work and communication.
  • Managing effects.

Assessment

The complaints handling awareness is a 1 day course.Delegates will be expected to engage in a number of group activities and our trainers will be on hand to help guide through these sessions. Those successful will be awarded with a certificate.

Cost

Our courses are competitively priced and we aim to beat any equivalent training quote.

Important Information

  • The training venue should be quiet and undisturbed.
  • Staff should not be expected to be on duty.
  • Staff attending should remain for the entire length of the session.
  • Flexible dates, call to book a day that suits you.

Get in touch with TutorCare

We aim to beat any equivalent quote. Please call for our best offers.

All our courses are available across the UK and can be delivered at a time and
place convenient to you - be that Saturday, or after hours, we will strive to be
flexible and accommodate your needs.

Not the course you were looking for? Check out the other courses in this range here.

You may also be interested in our E-Learning Courses and Defibrillator Products.

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