Retail, Licensing and Compliance
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We provide the Award for Personal Licence Holders (APLH) and Scottish Certificate for Personal Licence Holders (SCPLH) which support English, Scottish and Welsh Licensing Objectives and ensure that all staff are working to legal guidelines.
Our retail, licensing and compliance courses can be delivered in-house by one of our accredited trainers or are available online via e-learning. We offer a number of subjects that you may find useful, from handling complaints and conflict management to ensuring food safety standards are met.
We aim to tailor our training to your needs and provide you with the best possible training experience. If the particular course which you are looking for is not listed below, please do contact us and one of our expert training specialists will be happy to help.
Eliminate discrimination & fully understand the value and importance of equality and diversity within a workforce.
Be aware of legal responsibilities as an alcohol retailer. Suitable for anyone looking to obtain a personal license.
Spot signs of drug and alcohol misuse and learn how to effectively manage a situation to ensure compliance with the law.
Develop knowledge of the Data Protection Act 1998 & ensure your organisation remains legally compliant.
Identify and implement control measures to prevent the use of illegal drugs & ensure the security of licensed premises.
Effectively handle complaints through the development of customer service skills.
This qualification is designed for those working within a role that involves the retail sale of alcohol in Scotland.
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All our courses are available across the UK and can be delivered at a time and
place convenient to you - be that Saturday, or after hours, we will strive to be
flexible and accommodate your needs.
You may also be interested in our E-Learning Courses and Defibrillator Products.