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This course is aimed at those working within the customer service sector, and ensures that they are equipped with general ‘people skills’ so that they can effectively manage a variety of complaint situations confidently through planning, body language and communication. Delegates will also learn to control their own stress and annoyance, so that there is no negative attitude towards the customer which could affect the reputation of the business.
Outline of Programme
The complaints handling awareness is a 1 day course.Delegates will be expected to engage in a number of group activities and our trainers will be on hand to help guide through these sessions. Those successful will be awarded with a certificate.
Our courses are competitively priced and we aim to beat any equivalent training quote.
We aim to beat any equivalent quote. Please call for our best offers.
All our courses are available across the UK and can be delivered at a time and
place convenient to you - be that Saturday, or after hours, we will strive to be
flexible and accommodate your needs.
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