What is Asbestos?

Asbestos is a natural mineral made up of several microscopic fibres. There is evidence of its existence and use as early as the Stone Ages, where it is thought to have been used for wicks in lamps and candles.

More recently, during the industrial revolution, it was hailed as the ideal supplement for everyday materials in the construction and automotive industries, due to its ability to add strength and insulation without adding excessive weight. It was commonly used in house building between 1930 and 1950 when its popularity peaked.

However, despite its benefits to these industries, asbestos posed and continues to pose many health risks to humans and can lead to fatal diseases such as cancer, lung disease and other respiratory illnesses.

Due to these risks to human life, asbestos use has been heavily regulated in many countries since the 1970s and was eventually banned entirely in the UK in 1999.

Despite this ban, asbestos continues to prove a threat today, due to its existence in homes – any home built before 2000 is thought to likely contain some asbestos.

Therefore, workers in industries likely to come in contact with asbestos must be aware of the risks and precautions required to protect themselves.

This article looks at the risks of Asbestos.

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What is a food allergy?

A food allergy is where the body’s immune system mistakenly thinks that the proteins in certain foods are a threat. As a defence mechanism, chemicals are released in an attempt to fight off this threat, and it is how the body reacts to the release of these chemicals that creates the symptoms associated with food allergies.

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Customer Service – Dealing with Angry Customers

Customer service roles can be extremely rewarding when things are going well. You deliver great, person-to-person service, interacting with the people your company tries to serve, and are often the first congratulated when things have gone well.

Unfortunately, you are also the first point of call for complaints. Quite often complaints that have come about through dealings with other aspects of the business or a product, that ultimately may not even be your fault.

This article outlines several steps that can be taken to help you deal with an angry customer.

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