A care home in the Bolton town of Horwich, in Greater Manchester, has been found to not be meeting certain essential quality and safety standards.
St Catherine’s Care Home was inspected by officers from the Care Quality Commission (CQC) in July 2011. Following the visit, concerns were raised that the home was not meeting nine of the essential standards. Problems included – but were not limited to – the following:
• There were gaps in promoting the dignity and privacy of the home’s residents
• Resident’s views about the service they were receiving were not always taken into account
• The home was not always properly supporting people who lacked the mental capacity to make decisions about their care for themselves
• Medication was not being managed safely
• Risks relating to dehydration and malnutrition were not being properly managed
• Accommodation was of a poor standard
• There were gaps in the home’s approach to cleanliness and infection control
Nearly all of the problem areas raised in the CQC report could be addressed through better quality or more in-depth care training, as courses are available to cover the specific challenges of working in care environments.