Public awareness of mental illnesses is on the rise, and for good reason. Approximately 1 in 6 people in the UK will need treatment for mental health conditions in their lifetimes, for a wide variety of mental health conditions. In particular, approximately 1 in 100 people will suffer from an episode of schizophrenia at some point in there life.
At any one moment, some 220,000 people in the Uk alone are receiving treatment for the condition. This article endeavours to explain the symptoms and hypothesised causes of schizophrenia.
Continue reading “What is Schizophrenia?”
Customer service roles can be extremely rewarding when things are going well. You deliver great, person-to-person service, interacting with the people your company tries to serve, and are often the first congratulated when things have gone well.
Unfortunately, you are also the first point of call for complaints. Quite often complaints that have come about through dealings with other aspects of the business or a product, that ultimately may not even be your fault.
This article outlines several steps that can be taken to help you deal with an angry customer.
Continue reading “Customer Service – Dealing with Angry Customers”
Cerebral palsy is the name given to a variety of life-long conditions that affect some 1 in every 400 children, with approximately 1700 new cases each year.
Some people with the condition can live for many years comparatively unhindered, whereas more serious cases can massively reduce a victim’s life expectancy and quality of life.
Cerebral palsy has been getting much more attention as of late, with greater amounts of charity work being seen and more investment being put into providing care for victims and to work towards treatments.
This article will give an overview of the causes, symptoms, and possible treatment possibilities for cerebral palsy.
Continue reading “What is Cerebral Palsy?”
This article looks at what a business should include in a basic first aid kit, along with a list of injuries each item addresses.
Continue reading “Basic first aid kit – What should you include?”
Working at height is defined by HSE as any work in any
place where, if precautions are not taken, a person could fall a distance
liable to cause personal injury.
Due to the increasing height and number of tall buildings, it is becoming ever more relevant to understand the details of working at height.
Particular steps can be taken to make the activity safer, and indeed legislation that stipulates what must happen when organising work at height.
briefly outlines the details of the legislation involved, some basic principles
to be considered when planning work at heights, and the appropriate details on
who can work at height.
Continue reading “Working at Height – What is meant by Working at Height?”
It is important to understand the elements of a good process safety management programme to protect employees from harm when they are in their work environment.
Implementing such a programme is impossible without cooperation from every level of the company, managers and non-managers alike.
In this article we look at the core elements of a successful safety management programme:
Continue reading “Safety Management Programme – Essential Elements”
Deciding to become a healthcare assistant opens up a number of options for a career in care. Healthcare assistants (often referred to as care assistants, support workers or HCA) play a vital role in the National Health Service (NHS). They also work in patients homes or community settings such as GP surgeries.
This article offers some insight into healthcare assistants (HCAs) work and discusses possible options for training at entry level and beyond. It also looks at required skill sets for those wishing to undertake a role in the area of general patient care.
Continue reading “Healthcare assistant – what does an HCA do?”
Reablement is an intensive short service, usually delivered in the home (or care home), which is offered to those recovering from an illness or injury. Whether it be after surgery or a bout of serious illness, modern medicine is often able to cure their afflictions.
However, for many people, the process of healing doesn’t end at discharge from the hospital. Aftercare of various lengths is typically required for many patients, with varying degrees of intensity.
This article will explain the process of reablement, and what things might take place during the course of aftercare treatment.
Continue reading “What is Reablement?”
Strokes can be life-threatening, and today they are unfortunately common (there are around 32,000 stroke related deaths in the UK every year). As such, it is important to understand what strokes are, and how to properly identify a stroke as they happen. Continue reading “Identify a Stroke – How to identify strokes for carers and family members”
Every parent wants the best for their children and support in the area of parenting is often hard to come by. While a Child Care training course is generally tailored towards those working in a supervisory role, parents are more and more looking at alternative ways of brushing up on parenting soft skills.
In order to help you decide whether it is worthwhile investing your time and money in this type of training we’ve written an article that gives an overview of a typical Child Care course, outlining the benefits to careworkers as well as parents and their children. Continue reading “Child Care Training Course – should parents undergo child care training?”