A food allergy is where the body’s immune system mistakenly thinks that the proteins in certain foods are a threat. As a defence mechanism, chemicals are released in an attempt to fight off this threat, and it is how the body reacts to the release of these chemicals that creates the symptoms associated with food allergies.Continue reading “What is a food allergy?”
Customer service roles can be extremely rewarding when things are going well. You deliver great, person-to-person service, interacting with the people your company tries to serve, and are often the first congratulated when things have gone well.
Unfortunately, you are also the first point of call for complaints. Quite often complaints that have come about through dealings with other aspects of the business or a product, that ultimately may not even be your fault.
This article outlines several steps that can be taken to help you deal with an angry customer.Continue reading “Customer Service – Dealing with Angry Customers”
Multiple sclerosis, more commonly known as MS, is a disease suffered by around 100,000 people in the UK, with 5000 new diagnoses each year.
That equates to 1 in every 600 people in the UK suffering from the disease.
It ranges from mild cases to being totally debilitating and disabling. This article outlines the symptoms, treatment, and causes of MS, as well as offering some advice on how to live with the condition.Continue reading “What is Multiple Sclerosis?”
Cerebral palsy is the name given to a variety of life-long conditions that affect some 1 in every 400 children, with approximately 1700 new cases each year. Some people with the condition can live for many years comparatively unhindered, whereas more serious cases can massively reduce a victim’s life expectancy and quality of life.
Cerebral palsy has been getting much more attention as of late, with greater amounts of charity work being seen and more investment being put into providing care for victims and to work towards treatments. This article will give an overview of the causes, symptoms, and possible treatment possibilities for cerebral palsy.Continue reading “What is Cerebral Palsy?”
Deciding to become a healthcare assistant opens up a number of options for a career in care. Healthcare assistants (often referred to as care assistants, support workers or HCA) play a vital role in the National Health Service (NHS). They also work in patients homes or community settings such as GP surgeries.
This article offers some insight into healthcare assistants (HCAs) work and discusses possible options for training at entry level and beyond. It also looks at required skill sets for those wishing to undertake a role in the area of general patient care.Continue reading “Healthcare assistant – what does an HCA do?”
Reablement is an intensive short service, usually delivered in the home (or care home), which is offered to those recovering from an illness or injury. Whether it be after surgery or a bout of serious illness, modern medicine is often able to cure their afflictions.
However, for many people, the process of healing doesn’t end at discharge from the hospital. Aftercare of various lengths is typically required for many patients, with varying degrees of intensity.
This article will explain the process of reablement, and what things might take place during the course of aftercare treatment.Continue reading “What is Reablement?”
Obsessive Compulsive Disorder (also known as OCD) is a type of mental health condition that approximately 1.2% of Britons suffer from. It is a term often used colloquially to mean someone who is very fussy about things being a certain way, or an alternate term for a perfectionist, but in reality it is a serious condition that can have a very large impact on a person’s life.
This article will explain what Obsessive Compulsive Disorder is, outline its symptoms, and provide information on the treatment of the condition.Continue reading “OCD – What is Obsessive Compulsive Disorder?”
Attention Deficit and Hyperactivity Disorder (better known as ADHD) is a behavioural condition that is being seen more frequently in media and headlines. Some one-and-a-half million people with the condition live in the UK, but a distinct minority have an official diagnosis. Despite this, ADHD is a condition about which many misconceptions exist. This article will give an overview of what ADHD is, its symptoms, and some basic information about how the condition is diagnosed and treated.Continue reading “ADHD – What is Attention Deficit and Hyperactivity Disorder?”
According to statistics from NHS Digital, at any one time, a sixth of the population in England aged 16 to 64 have a mental health illness. Whether family, friends, neighbours or work colleagues, the chances are we all know someone that is affected.
The figures, while worrying, in reality don’t even scratch the surface. The study, which leaves out less common conditions – and is a snapshot in time, could be closer to a quarter of the population experiencing mental health illness on an annual basis.
Statistically, women are more likely than men to experience mental and emotional (not psychotic) illness. Research shows that 20 per cent of all adult women between the ages of 16 to 65 have ‘significant mental health problems’, as compared with 14 per cent of men between these ages.
However, women are more likely to seek, and be diagnosed, help for mental health problems.
Young people are particularly susceptible to mental health difficulties.Continue reading “Mental health illness – how common is it?”
A phobia is an overwhelming and debilitating fear of an object, place, situation, feeling or animal. Phobias are more pronounced than fears. Phobias can be debilitating conditions that have massive impacts on people’s lives, and as such are treated seriously by the medical profession as a whole.
There are a variety of approaches that can be taken to combat phobias, ranging from simple self-help tasks to full-blown medical interventions. This article seeks to explain some of these approaches.Continue reading “Phobia – Treating Phobias”