Customer Service – Dealing with Angry Customers

Customer service roles can be extremely rewarding when things are going well. You deliver great, person-to-person service, interacting with the people your company tries to serve, and are often the first congratulated when things have gone well.

Unfortunately, you are also the first point of call for complaints. Quite often complaints that have come about through dealings with other aspects of the business or a product, that ultimately may not even be your fault.

This article outlines several steps that can be taken to help you deal with an angry customer.

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Part-time courses – how online training can advance your career

Part-time courses are becoming more popular as an alternative to traditional teaching thanks due to the developments of modern technology. Traditional face to face courses, in the past, restricted learning to the classroom typically in term time, but the internet has opened up new ways of teaching for the time conscious end user.

Courses such as Degrees, Masters and higher education certification have quickly been adapted to distance learning, but the greatest growth has been in the areas of niche and specialist training.  Today there are a wide variety of options available for anyone wishing to improve their skills in the hopes of advancing their careers.

The availability of courses leads many to question if they should consider taking one, but there is always an air of scepticism around the value offered by courses online . This article outlines the advantages of taking part-time courses for those considering their alternatives.

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Low staff morale. Tips to greater productivity.

Sensible business owners will agree that employee morale is tied to the company’s success. Satisfied employees show an interest in the company’s progress, co-operate better with co-workers, make fewer errors and are more productive. On the other hand, low staff morale has a habit of spreading negativity throughout the organisation with the effects hurting its bottom-line.

The problem with low staff morale is that in the workplace it can be intangible and very hard to identify.

This article focuses on ways to spot low staff morale and how to improve work relationships. Continue reading “Low staff morale. Tips to greater productivity.”

Mandatory Training Courses – What are they?

Mandatory training relates to training that employers are expected to provide to their staff following statutory requirements.  Statutory requirements include the Health and Safety at Work Act, local authority requirements, and the requirements specified by the Care Quality Commission. Continue reading “Mandatory Training Courses – What are they?”

5 Critical Elements of Effective Employee Management

Your employees are the core of your small business. Careful employee management is key to making sure you get the most out of them. They may be skilled individually, but if led poorly, they’ll never perform at their best. Here are a few things you and your managers can do to lead employees to greatness. Continue reading “5 Critical Elements of Effective Employee Management”

Effective communication for managers – tips to communicate effectively

Why do some managers get compliance as soon as they ask the question? Why do some supervisors find they have to repeat themselves constantly? Why do some people get the point straight away and others need to be repeatedly reminded?  This article offers 4 ways to successfully communicate your message – effective communication for managers.

“The effectiveness of communication is not defined by the communication, but by the response.” – Milton Erickson (American Pyschologist)

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Equality and diversity in the workplace

Equality and diversity can be defined as “promoting equality of opportunity for all, through diversity, giving each individual the chance to achieve their potential, free from prejudice and discrimination.”

equality and diversity
equality and diversity

 

 

 

 

 

 

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Personal skills – what do health care professionals need?

At TutorCare we take your personal development as seriously as your professional development.  Our aim is to develop your personal skills or ‘personality skills’. These are the personal attributes (also known as soft skills) you use to engage with people and can help influence how you communicate and relate to patients, colleagues, family and friends.

These skills are becoming more important in professional life.  They can impact your career prospects, your job performance and other lifestyle activities. Employers are increasingly looking for these ‘soft’skills in addition to qualifications. In healthcare, these soft personal skills can be more important that certain technical skills. Continue reading “Personal skills – what do health care professionals need?”

What does DET mean in training?

The Diploma in Education and Training (DET) has now replaced the Diploma in Teaching in the Life Long Learning Sector (DTLLS) qualification in the UK.
The DTLLS was a qualification that was designed for anyone planning to become a full teacher (or working as) in further, continuing or adult education.
The DET qualification that has replaced it is effectively an “in-service” qualification and is available at dedicated training centres across the UK or via e-learning at www.tutorcare.co.uk.

The new courses include modules such as “Preparing to teach”, “planning and progressing learning”, “enabling learning and assessment”, “managing behaviour” and “Curriculum planning”.

The DET / DTLLS course will take approximately one year to complete with delegates being assessed through a serious of observations and assignments.

Five Tips For Time Management and Staying Focused

Distractions are a slippery slope and before you know it, hours or precious minutes have slipped by. Stay away from websites unless you have set aside time for browsing or while enjoying free time.

To help you stay focused, we’ve put together a list of five tips for your own personal time management.   Tips that can be used in your private life as well as your professional one.

 

Be Determined

Time management is like a diet, only a tad less painful. It can be just as beneficial and you will see the results sooner as you prepare yourself to be more determined. Along with staying focused, you have to be resolute to stick with your plan. There are exceptions to most every rule of course, and no one wants to stick to a plan that is not working, but being determined to stay on the path you have set will be a valuable asset.

 

Learn To Delegate

If you are running or managing a small business, there are a variety of things that can leach into your time. Micromanaging is a quick way to burn out, so find ways to delegate things. Perhaps it is trusting the postal service to take care of shipping, or setting up auto-withdrawal for your monthly expenses, you need to be able to stay on track and save time. Trust when there is the opportunity to do so.

 

Embrace Technology

Use email, Skype or phone calls instead of meetings. Sometimes meetings can just turn into meet and greets or friends catching up. You count in gas, lunch, and the time preparing, and meetings can pull valuable resources away from areas that need them. Meetings are necessary at times, so when planning an itinerary or schedule, make sure that 12:30 meeting with Betty Boop at the Bread Bakery is absolutely needed. Skype, instant messenger, and email are all valuable tools and sometimes can help you accomplish what you are looking to do in a much shorter period. This is very important when it comes to sales people as well.

 

Prepare in advance of meetings

If you know your work environment and are prepared, you will not need an hour-long presentation. Many times companies that cater to small businesses depend on the fact that small business owners are very busy and not as knowledgeable as they should be. If you are prepared with what you want and need, you can serve yourself better and save a great deal of time.

 

Do What You Need To Do

Procrastination may seem like a minor thing for people that have the skill and funds to start a small business in the first place, but it can get in everyone’s way. Knowing when to put something off and prioritizing is very important. When you are planning, put the things that need to be done at the top of the list and let those items command your attention. Sometimes things need to be put off because you do not have the time or assets to put towards them as well.

With these tips, you should be able to prepare and utilize your time better. Remember to prioritize, delegate when you can, stay focused and determined, and take advantage of the time you have.

If Time Management is something you or your employees struggle with visit our website and learn how to manage your time effectively.