Falmouth care home ordered to improve training standards

The bosses of a care home in Falmouth, Cornwall, have been ordered to improve standards of care and staff training after inspectors found that it was falling far short of standards people should be able to expect.

Inspectors from the Care Quality Commission (CQC) visited the King Charles Court nursing home in November 2010 and then again in February 2011. They found a number of problems on the first visit, and not all of these had been rectified by the time a second inspection took place.

Issues raised at the home included:

– Nutrition
– Staffing levels and care training for staff
– The welfare of residents
– Maintaining the dignity and privacy of residents
– The state of the premises and the safety and suitability of facilities

In response to these issues, Cornwall Council and the Cornwall Primary Care Trust have halted all new admissions to the home until improvements can be made.

Bernadette Hanney, who is the CQC’s acting regional director for the South West, said:

“The law says these are the standards that everyone should be able to expect when they receive care. Providers have a duty to ensure they are compliant or face the consequences.”

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