Customer Service – Dealing with Angry Customers

Customer service roles can be extremely rewarding when things are going well. You deliver great, person-to-person service, interacting with the people your company tries to serve, and are often the first congratulated when things have gone well.

Unfortunately, you are also the first point of call for complaints. Quite often complaints that have come about through dealings with other aspects of the business or a product, that ultimately may not even be your fault.

This article outlines several steps that can be taken to help you deal with an angry customer.

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Managing Stress – Finding a work-life balance that is healthy for all

Whilst stress is commonly interchanged with the word ‘pressure’, it is, in fact, a totally different thing. Stress is the feeling one suffers when they feel out of control of their life or circumstances. Stress can cause a multitude of physiological or emotional problems, all of which impact productivity and well being. Stress may be associated with a mental state but managing stress is a skillset that individuals should work on in order to achieve a good healthy work-life balance. Continue reading “Managing Stress – Finding a work-life balance that is healthy for all”