About Communication and Record-Keeping Awareness
This course is for those working within different care settings. Candidates will understand the standards of good communication and use them at work. They will also learn about record-keeping within their care environment.
How long will this course take?
This course is 2 hours spread across 1 day.
Who needs this training?
This course is aimed at staff working within the care sector.
What are the main points covered?
The course covers different types of communication, understanding which methods work best and their different techniques, as well as keeping records in a care environment.
How is it delivered?
Courses are delivered in-house or online via webinar/e-learning for up to 12 people. We also hold open courses across the UK.
How do you get Certified?
This course is available via an in-house group course for up to 12 delegates. Choose for the course to be delivered either face to face or by a blended learning option, at a time and place convenient to you. Alternatively, learn through one of our scheduled courses at centres located across the UK. Upon completion of this course, a certificate will be awarded.
Communication and Record-Keeping Awareness Course Outline
- What is communication?
- Effective methods of communication.
- Models of communication.
- Communication techniques.
- The management of communication.
- Legislation and best practice.
- Effective record-keeping.
- Keeping records in care environments.
- Preventing errors.
Communication and Record-Keeping Awareness FAQs
Is communication a skill?
Being able to communicate accurately is one of the most important skills in care work. A carer will need to communicate effectively with patients regarding their needs. A worker is expected to pass important information on to other care workers or specialist services.
Why is record-keeping important in care?
Good record-keeping is very important in a care home. Accurate patient records will help ensure that a patient is safe and well. Recording things like the medication a patient requires and when it is taken is vital especially when the patient may have difficulty remembering things.
What kind of record-keeping is needed in a care home?
Accurate record-keeping is a high priority in care homes. Records need to be kept about patients, risk assessments and reviews, cleaning, housekeeping and consultation with external services. The Care Quality Commission has a particular regulation relating directly to keeping accurate care records. Good record-keeping is essential in healthcare.
Why is communication important in care?
Good communication helps patients feel at ease. Good communication helps patients feel in control and valued. Good communication allows carers to offer the highest level of support to their patients. Care homes that fail tend to do so due to a lack of communication or poor record-keeping.