About Conflict Management Awareness
This training makes sure that learners understand how conflicts happen and how they act when conflicts happen. Learners will know how to handle workplace violence, reduce risk, and make a positive impact in difficult situations. They will learn what to do after a conflict situation. This includes how to report the incidents. This course is designed to suit all staff and is delivered with the flexibility to make sure that it adds value to any business.
How long will this course take?
This course is 2 hours and spread across 1 day.
Who needs this training?
This course covers a broad range of conflict management skills and is suitable for all staff. This course is particularly popular within the care sector.
What are the main points covered?
Understand how to prevent and manage conflicts, learn key communication skills, identify and deal with bullying and more…
How is it delivered?
Courses are delivered in-house or online via webinar/e-learning for up to 12 people. We also hold open courses across the UK.
How do you get Certified?
This course is available via an in-house group course for up to 12 delegates. Choose for the course to be delivered either face to face or by a blended learning option, at a time and place convenient to you. Alternatively, learn through one of our scheduled courses at centres located across the UK. Upon completion of this course, a certificate will be awarded.
Conflict Management Awareness Course Outline
- What is conflict management?
- Identifying aggressive behaviour.
- Violence, intimidation and bullying in the workplace.
- Escalation protocols.
- Communication skills.
- Stages of conflict management and personal safety.
- Reducing conflict and encouraging the positive approach.
- Managing aggressive and intimidating behaviour.
Conflict Management Awareness FAQs
What is conflict management?
Conflicts occur in any workplace and in any industry, no matter how many employees are in the business. It can happen internally between colleagues, between staff and a customer or patient, or between larger groups of employees. Conflict management is the process of dealing with conflict minimising risks to the overall business.
Who should attend a conflict management course?
This Conflict Management Training Course is suitable for anyone looking to learn the basics of dealing with conflict in the workplace. It is pertinent to those working in management, a supervisory position, or those in human resource teams. It is also useful to employees working in a customer-facing role.
What will I learn on the conflict management course?
Candidates will learn how to identify types of aggressive behaviour, and how to deal with violence, intimidation and bullying in the workplace. They will learn about correct escalation protocols and look at ways to reduce conflict and encourage a positive environment regardless of sector.
Is this course just for management staff?
Although primarily for those in a supervisory role, the course is flexible enough to be taught to any staff member as a way of reducing conflict within the workplace.